Don’t use 2019 behaviors if you want to increase workplace diversity

Companies continue to seek ways to enhance the diversity of their workforces. Yet, many overlook potentially good workers because they are using traditional attraction and selection processes that reinforce traditional outcomes. 2019 selection processes that compromise diversity efforts Sure, there is a groundswell of change that will (hopefully) change these practices, but most companies are…

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How do diversity and inclusion impact the customer experience, and how are companies responding?

Since George Floyd’s death, brands are realizing that their advertising product and service design and marketing should consider all the ways Americans vary. Previously, these two aspects of business operations seemed mostly focused on the needs of White Americans. How are businesses improving their DEI practices to improve the customer journey? One clear and persistent…

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