Customer Experience

Don’t make your employees work with toxic clients

Toxic clients exist, and putting them first (i.e., the customer is always right) is a mistake, especially if your employees will have to suffer to...
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How do diversity and inclusion impact the customer experience, and how are companies responding?

Since George Floyd's death, brands are realizing that their advertising product and service design and marketing should consider all the ways Americans vary. Previously, these...
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